We accept returns under the following conditions:
1) Please notify the return within 5 business days of your receipt of the product.
2) The product must still be in MINT FACTORY SEALED CONDITION. We do not accept back merchandise that has been taken out of the package and played with. If the product arrives to you damaged, please notify us within 48 hours of receiving the item, by telephone or email, and we will figure out a way to remedy the situation. If an item returns to us in unusable condition, due to being poorly packed, we reserve the right to deduct up to 50% of your refund. Refunds are usually given within 7 to 10 working days upon receipt.
Shipping cost will NOT be refunded.
3) If the return was due to an error of ours (i.e.- we accidentally sent the wrong merchandise), we will accept responsibility for re-shipping the right product to you. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping or store credit can be issued to you. Along with your return, please include a note with your order number and reason for the return.
4) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee will be deducted from your refund. Once the factory seal is broken, we do not accept merchandise back.
5) WE WILL NOT ACCEPT ANY REFUNDS DUE TO PACKAGING LANGUAGES. PLEASE BE ADVISED THAT DUE TO OUR LOCATION, WE RECEIVE ENGLISH, BI-LINGUAL, OR TRI-LINGUAL PACKAGING. YOU WILL BE SUBJECT TO A 15% RESTOCKING FEE AND YOUR SHIPPING WILL NOT BE REFUNDED.
Please ship returns to:
P.O. Box 1415, Champlain New York, USA
Please include your invoice when returning the product.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (not including shipping charges).
Address Format: If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. Packages that contain more than $50 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
All returns must be confirmed by a customer service agent before turning. The cost of return are only for PARCEL POST, FIRST CLASS, and PRIORITY MAIL. Any other form of returning a product will not be refunded (such as FEDEX, UPS, EXPRESS MAIL).
When placing your order with us, you have agreed upon all store polcies.
YOU MUST HAVE A WRITTEN EMAIL RESPONSE FROM ONE OF OUR AGENTS THAT YOU ARE RETURNING AN ITEM. ANY PARCEL THAT IS RETURNED TO US WITHOUT THE RESPONSE FROM ONE OF OUR AGENTS WILL NOT RECEIVE A REFUND IN A TIMELY MANNER.To contact us regarding an order you have recently placed use our Orders Contact Form.